Multi-factor Authentication (MFA)

Multi-factor authentication enhances the security of your account by using a secondary device to verify your identity. This prevents anyone but you from accessing your account, even if they know your password.

To setup MFA you first need a supported MFA app on your smart phone or other device. Supported apps include Duo Mobile, Google Authenticator, Microsoft Authenticator, and Symantec VIP Access. Follow the instructions within the MFA app and scan the QR code when prompted. Then submit the six-digit authentication code to access PowerFAIDS.

If you have already configured MFA but want to reset it, ask your system administrator to reset your MFA status by changing the Required MFA Setup field in your user account back to Incomplete, then you can delete the existing entry in the app (if the previous device you used is still available) and the next time you log into PowerFAIDS you will be prompted to set up MFA again.

Tip: If you don’t have access to a smart phone with a supported MFA application, you can also enroll in MFA by using the Authenticator browser extension for Google Chrome which is available from the Google Chrome Web Store.