Troubleshooting and Support
If functionality is not working as expected, please check the Known Issues list before logging a support request.
Support Request
Support Hours: 9:00 am – 5:00 pm Eastern Time Monday through Friday, excluding College Board holidays.
Support Request: To submit a support request complete the Support Request form found in PowerFAIDS under the Help icon.
I can’t access the Support Request form
If you have trouble accessing the form, email us at pfaidssupport@collegeboard.org.
After Hours Support Request
Only critical issues impacting system availability and security will receive an after hours response. Please contact your campus PowerFAIDS administrator for assistance with usernames and passwords. Our team cannot reset username and passwords.
I need to report a critical issue and it's after hours
To reach us after business hours for critical issues email powerfaids-emergency-support@collegeboard.org.
Additional Contact Information
For other types of questions, you can reach out to specific PowerFAIDS teams at the following email addresses:
- Sales: powerfaids@collegeboard.org
- Billing: accountsreceivable@collegeboard.org
- Training: pfc-training@collegeboard.org