Known Issues

System-Wide: Login > “Missing required parameter” error

After entering your username and password and a correct multi-factor authentication (MFA) code, an error is received preventing access to the application.

• Use the browser Refresh option and attempt to login again.
• Select the Login as a different user option and attempt to login again.
• Set your browser to incognito or private browsing mode and attempt to login again.

System-Wide: Login > Forgot Username

When using the Forgot Username feature from the Sandbox Environment, the email is never sent.

Use the Forgot Username feature from your Production Environment; the credentials are the same across both.

System-Wide: Tables > Export/Download option

When downloading the data from a table to CSV, the first letter of the value in the first cell is omitted.

N/A

Search: Advanced Search > Slow response to user input

Sometimes the system does not respond if you begin typing into the Field Alias field immediately after the Advanced Search window loads.

Wait until you can see the cursor in the field to begin typing.

Search: Advanced Search > NSLDS Inform Create Date field not returning correct results

Also impacts: Selection Sets in System Administration

Inform Create Date (NSLDS.InformCreateDate) field is not returning correct results in advanced searches and selection sets.

N/A

Student module | General: Deleting a student

When deleting a student, a modal is displayed to check associations that would prevent the record from being deleted, but the process never finishes.

Click the page behind the modal, then use the browser Refresh option.

Student module | Academic Profile: Academic Years & Payment Periods > Parallel updates

When trying to change to both a student's academic year and payment period simultaneously, the system sometimes returns an error.

Save the changes for the academic year updates, then make the payment period updates and do a separate save.

Student module | Academic Profile: Academic Years & Payment Periods > Adding an academic year

Adding an academic year, the page reverts back to the previous academic year on the record, rather than defaulting to the latest (most recent) year chronologically.

After adding an academic year, make sure to select it in the page before updating any data or adding payment periods.

Student module | Academic Profile: Cost of Attendance > Payment period totals

Some of the payment period total values are not currently calculating correctly, resulting in inaccurate values being displayed.

N/A; a fix for this issue will be released as soon as possible.

Student module | Communications: Communication Log

When composing an email, the Send button becomes active even if values are not entered in the To and From fields.

The To and From fields are required.

Student module | Communications: Communication Log > Disbursement Notifications

When generating a disbursement notification email for a student from a template, any attachments added are duplicated.

N/A

Student module | Communications: Communication Log

When composing an email, the Send button becomes active even if values are not entered in the To and From fields.

The To and From fields are required.

Student module | Communications: Communication Log > Downloading attachments

In the Sandbox environment, attachments cannot be downloaded from the Communication Log on a student's record.

Attachments can still be downloaded in the Production environment.

Student module | Communications: Notes

Last Modified Date value is displayed in UTC rather than the time zone selected in the School Profile.

N/A

Student module | Communications: Requirements > Downloading attachments

In the Sandbox environment, attachments associated with requirements cannot be downloaded from a student's record.

Attachments can still be downloaded in the Production environment.

Student module | Communications: Requirements

When moving between pages in the student record, the Requirements page sometimes becomes blank.

Use the in-application Refresh option to reload the page.

Student module | ISIR: Need Analysis

The Dependency Model and Calculated SAI displayed on the header of the ISIR pages does not update after updating fields that impact these values.

Use the application Refresh option to refresh the data displayed on the ISIR header.

Student module | ISIR: C Flags

When a reject code is received on an ISIR transaction, it is sometimes displayed twice on the Calculated Rejects Reasons table.

N/A

Student module | Packaging: Aid Package > Updating an award

Trying to save an update to an award directly after clicking the Package button results in an error.

Refresh the page before making the update.

Student module | Packaging: Aid Package > Deleting an award

If a student has multiple academic years associated to their record, once they have been included in a disbursement authorization export their awards can no longer be deleted, even if an award has no distributions that have successfully been disbursed.

N/A

Student module | Packaging: Aid Package > Federal Pell Grants

Manually updating a Federal Pell Grant award does not properly re-calculate the fields in the Academic Year Totals and Payment Periods Totals sections, nor the Awards Satisfying Original Need field.

N/A

Student module | Packaging: Aid Package > Federal Pell Grants

When performing professional judgment for a student, if the resulting SAI is between 6654 and 7396 and the Met Poverty Guidelines field is set to True, the student is not awarded a Federal Pell Grant even though they are eligible.

The Federal Pell Grant will be awarded to the student once the ISIR is corrected and posted to the student record.

Student module | Packaging: Borrowers & PLUS Applications

Clicking Save after editing a PLUS application does not close the window.

Click anywhere outside of the window to close it.

Student module | Packaging: Borrowers & PLUS Applications

When deleting a borrower, a modal is displayed to check associations that would prevent the record from being deleted, but the process never finishes.

Click the page behind the modal, then use the browser Refresh option.

Student module | Packaging: Federal Pell Grants

After making a change to the Federal Pell Grants page and saving, making a secondary change and attempting to save again results in an error.

After the first save action, use the in-application Refresh option to reload the page before making additional changes.

Student module | Packaging: Aid Package > Federal Pell Grants

When changes are made to the Lifetime Eligibility Used field, related Federal Pell Grant award data is not updated.

Use the in-application Refresh option to see the updated data.

Student module | Packaging: Private Loans

After exporting an Application Send file, the data for the loans included in the file are not appropriately locked on the student record in all cases.

Use the in-application Refresh option after navigating back to the student record to apply the field locks.

Student module | Packaging: Reconciliation

After originating and disbursing awards to COD for a student that has a Federal Pell Grant award, the fields in the Update Required section of the Pell Grant tab are not updated appropriately.

N/A

Student module | Timeline: Filter > Dates

After filtering by a date range, the dates cannot be removed.

Use the browser Refresh option to refresh the page.

Batch Processing module: Batch Print Letters

When running the batch print letters process in the Sandbox environment, the results report is empty and no letters are generated.

Letters can still be generated in the Production environment.

Batch Processing module: Batch Update Field Values

Values for ISIR fields cannot currently be batch updated. An error is received that the appropriate academic year is not associated to the student.

Update values in the student record directly.

Import/Export module | General: File Names

Files containing unsupported characters in the filename fail to import successfully with a generic error message stating, "Specified key does not exist."

Ensure filenames only include supported characters. Supported characters include all alphanumeric characters (0-9, a-z, A-Z), and the following special characters: exclamation point (!), hyphen (-), underscore (_), period (.), asterisk (*), single quote ('), open parenthesis ((), and close parenthesis ()).

Import/Export module | Data from Other Systems: Student Information Import > Student Employment Custom Data fields

Files containing custom data fields associated with the Student Employment page cannot currently be successfully imported.

Update the impacted file to include the academic year, even if it has already been added to the associated students. See this sample file for an example of the format required.

Import/Export module | Data from Other Systems: Student Information Import > Post from Dashboard

When posting student information import records from the Dashboard, a success message is not displayed letting you know that the process has completed.

A results report will be generated once the process is completed; check back after a few minutes.

Import/Export module | Data from Other Systems: Student Information Import

Updates to a student record are not successfully posted if the file includes adding more than one program to multiple payment periods.

Manually add the programs in the student record or create a student information import file for each program assignment separately.

Import/Export module | Federal Award History (NSLDS): NSLDS Export

Results report list shows a file name for every export process that was completed, even when no file was actually generated because no students met the criteria to be included in the export.

N/A

Import/Export module | Federal Award Processing (COD): COD

Also impacts: Custom Reports

Award and disbursement data fields that are updated by COD processing actions (those with field aliases prefaced by CODAward or CODDisbursement) are currently being updated for all awards, not just federal awards that are reported to COD.

When creating a custom report with this data, filter on Award.FundGovernmentID to ensure you are only returning data for awards that are reported to COD.

Import/Export module | Federal Award Processing (COD): COD Import

When a Credit Status and PLUS Application response file are both imported at the same time, the Application ID match may not be successful in all cases.

Import the PLUS Application response file first and then import the Credit Status response file. If the files have already been imported and the Application ID match was not successful, import the Credit Status response file again.

Import/Export module | Federal Award Processing (COD): COD Export

If a Federal Pell Grant award in a student's aid package has the Hold value set to Yes and is associated with a payment period that crosses over two federal award years, originating the award to COD causes the Disbursement Number for that award to be incorrectly updated once the origination is accepted and disbursements have been made.

In these cases, do not send the award to COD until the award is no longer on hold.

Import/Export module | Finance Reporting: Anticipated Aid Export

In rare cases the Gross Amount Disbursed to Date column in the results report is not displaying a value for an award when the value is $0.

A blank Gross Amount Disbursed to Date field in the results report can be interpreted as a $0; the $0 value is correctly noted in the exported file.

Import/Export module | Finance Reporting: Anticipated Aid Export

In some cases where a student passes all disbursement eligibility checks used by the anticipated aid process, the results report shows an incorrect value for the Scheduled Disbursement Date in the expanded details for the row.

N/A

Import/Export module | Finance Reporting: Disbursement Authorization Export

In some cases where a disbursement for an award cannot be successfully authorized or negated, the results report still shows a value for the Gross Disbursement Amount in the expanded details for the row.

N/A

Import/Export module | Finance Reporting: Disbursement Reconciliation Import

When matching by Student ID, the disbursement reconciliation file fails to import successfully if the Student.StudentID column is missing from the file, rather than producing a results report indicating that the information is required.

Add the Student.StudentID column to the file, or match by SSN instead.

Import/Export module | ISIR: ISIR Import

Setting the Post Only Newer Transactions option to Yes in the global posting options does not default the same option during the import process.

Manually set the option for each import.

Import/Export module | ISIR: ISIR Import

Setting the Find and Post Newly Qualified option to Yes sometimes results in an error stating that the posting process was interrupted and could not be completed. When this happens, it occasionally causes the ISIR pages on the student record to become inaccessible for some students included in the post.

For affected students, add an academic year to their record; the ISIR pages will then become available.

Import/Export module | ISIR: ISIR Import > Results Report

Originates with: Communication Preferences

If a requirement as not been associated with the ISIR import process from System Administration > Communication Preferences, an incorrect error is displayed in the Messages column of the results report.

Associate a requirement before running the import process. If the Posting Status is Posted then the student was processed successfully despite the message.

Import/Export module | ISIR: ISIR Corrections Export > Comparison Settings

The Not Homeless field is missing from the ISIR Corrections Comparison Settings.

Selecting the comparison settings for the No Other Circumstances field will apply the same settings to the Not Homeless field.

Import/Export module | Private Loans: Private Loans Export

Changes made to the private loan global export options are reverted if they're made too quickly after the page loads.

Wait a few moments for the page to load completely before making any changes.

Import/Export module | Private Loans: Private Loans Export

When running the private loans export process in simulation mode, a simulated application send file is not created for review in the file manager if any of the loans evaluated during the process do not meet the criteria to be exported.

Run the simulation with only records that pass all validation checks to be exported.

Import/Export module | Private Loans: Private Loans Import

If the file selected to import is not a valid file for the file type selected, no error message is received but the Import button is disabled.

Ensure you are uploading a valid file for the selected file type.

Import/Export module | Private Loans: Private Loans Import

Private loan import results reports cannot be sorted by the Student SSN, Result, or Details columns.

Click the Export/Download button to download the data and sort the columns in Excel.

Reporting module: Custom Reports

When the Aid Package Updated On (AidPackage.UpdatedOn) and Created On (AidPackage.CreatedOn) fields are used in custom reports, the values are not displayed in the appropriate format and time zone.

N/A

Reporting module: Custom Reports

When using reconciliation data fields in custom reports (those with field aliases that begin with "Reconciliation") there are duplicate rows displayed in the report.

Remove duplicate rows from custom report file after its been generated.

Reporting module: Custom Reports

When generating a custom report that uses report filters, fields that contain a value of 0 are instead displayed as blank in the report output.

Remove the report filter from affected reports. The report output can be filtered (using Excel) after it is generated.

Reporting module: Custom Reports > COD data

Originates with: COD Import/Export

Award and disbursement data fields that are updated by COD processing actions (those with field aliases prefaced by CODAward or CODDisbursement) are currently being updated for all awards, not just federal awards that are reported to COD.

When creating a custom report with this data, filter on Award.FundGovernmentID to ensure you are only returning data for awards that are reported to COD.

Reporting module: Custom Reports > Cost of Attendance data

Custom reports cannot be run successfully if they contain any cost of attendance fields.

N/A

Reporting module: Custom Reports > Note data

Note fields are not displaying in data in custom reports if there is a quotation mark (") in the associated Note.Note field.

Use a single quote marker (') or otherwise eliminate quotation marks from the notes.

Reporting module: Custom Reports > Preview

When generating a custom report, clicking Preview and then exiting the window without waiting for the report to finish generating causes it to display in the Preview section of the next report generated.

Wait until the report is generated before moving on to another report.

Reporting module: Custom Reports > Sort order

The order data is sorted within a downloaded custom report does not match the settings specified in the Sort field in the report definition.

Resort the data using the sorting functionality within Excel or similar spreadsheet editor tool.

Reporting module: Custom Reports

When navigating between reports, selecting the in-application Refresh option will sometimes display the previous report that was viewed.

Use the browser Refresh option instead of the in-application Refresh option.

Reporting module: Custom Reports

Correct data is not displayed in custom reports for students who have more than one award from the same fund with the same award amount.

N/A

Reporting module: Standard Reports > Common Data Set (CDS) Report

H1 and H2 reports are currently returning incorrect data.

N/A

Reporting module: Standard Reports > FISAP Report

This report is still in development and will not return valid data currently.

This report should not be used until development is complete.

Reporting module: Standard Reports > GE/FVT Report

This report is still in development and will not return valid data currently.

This report should not be used until development is complete.

System Administration module | Campus Information: Academic Years

Academic years cannot be viewed or edited in System Administration when PII masking is enabled.

Temporarily unmask PII, then navigate away before returning back to the academic year you want to view. Re-enable PII masking when you are finished reviewing or updating the academic year.

System Administration module | Campus Information: Academic Years > Pell Formula

Adding a Pell formula and Pell cost of attendance information to an academic year results in both an error and a success message.

If the success message is received, the data was saved successfully and the error message can be ignored.

System Administration module | Campus Information: Academic Years

Adding a Pell Formula value to an academic year that previously had the Pell Formula value removed results in an error when trying to save the Pell Grant Cost of Attendance values.

After the Pell Formula value, ignore the initial blank row that is displayed in the Pell Grant Cost of Attendance section and instead add a new row with the values you want to save. An in-line error message may be displayed under the initial row, but this message can be ignored. After saving your changes, use the in-application Refresh option and the blank row should be removed.

System Administration module | Campus Information: Cost of Attendance Categories

After saving changes to cost of attendance categories, a message is still displayed when you navigate away from the page warning of unsaved changes.

Changes have been saved. Click either button on the modal to dismiss.

System Administration module | Communications: Communication Preferences

Also impacts: ISIR Import

If a requirement as not been associated with the ISIR import process, an incorrect error is displayed in the Messages column of the results report.

Associate a requirement before running the import process. If the Posting Status is Posted then the student was processed successfully despite the message.

System Administration module | Communications: Communication Templates

When creating a new communication template, the Create button becomes active before all required fields have been completed; if you attempt to create the template without completing the required fields, a generic error message is received.

Enter a value for all fields listed.

System Administration module | Communications: Requirements > Lifetime Requirements

A lifetime requirement cannot be successfully created immediately after creating a year-specific requirement.

Use the in-application Refresh option to reload the page after creating a requirement before creating a subsequent requirement.

System Administration module | Communications: Requirements

Originates with: Selection Sets

When a selection set associated with a requirement contains a greater than (>) or less than (<) comparison, the requirement is not assigned to the students in the selection set.

If possible, use a selection set that does not contain a greater than or less than comparison.

System Administration module | Communications: Requirements

Newly created selection sets are not immediately available to select for associating requirements.

Use the browser Refresh option to update the list.

System Administration module | Packaging: Funds

After saving updates to an existing fund, any values previously added to the College Financing Plan section appear to be deleted.

This is a UI issue only. Use the in-application Refresh option and the data will reappear.

System Administration module | Security: Users

The first time navigating to the Users page results in an error.

Use the application Refresh option.

System Administration module | Security: Users

When a new user is created, the Outgoing Email field displays as Disabled, even if the domain has already been verified through the School Profile page.

After creating the user, use the application Refresh option to reload the page and access the toggle.

System Administration module | Security: Users > Creating a new user

When attempting to create a new user with an email that's already in use, a non-specific error message is received.

The same email address cannot be assigned to multiple users.

System Administration module | Security: Groups

Users in groups that have restricted access to the Academic Years & Payment Periods page in the student record are also unable to view or edit the Communications pages, regardless of the permissions set.

Set access to the Academic Years & Payment Periods page to View Only for any affected group.

System Administration module | Security: Groups > Permissions for features in development

In development features may have security permissions shown in the Security Groups UI before the feature is fully released.

These settings won't have any impact until development is complete.

System Administration module | Student Record Fields: Custom Data Views > Delete

Fields cannot currently be deleted from a feature-specific custom data view (ie. any view except Other Custom Data).

N/A

System Administration module | Student Record Fields: Field Aliases > Custom Data fields

New custom data fields with a field type of code lookup do not consistently display the Code Lookup details section.

If the table is not displayed, use the application Refresh option and it will appear after the page is refreshed.

System Administration module | Tools: Custom Processes > Custom Data Code Lookups

After creating a custom data field with the Code Lookup type and defining values for that field, using it in a custom process function sometimes causes the list of values for the field in the student record to become blank.

Use the browser Refresh option to reload the page.

System Administration module | Tools: New Year Setup > Copy Award Year-Specific Requirements

When copying more than 100 requirements, the progress count displayed on the dashboard is incorrect.

N/A

System Administration module | Tools: New Year Setup > Copy Award Year-Specific Requirements

When updating the associated selection set for a copied requirement, sometimes the selection set appears to be added multiple times.

Navigate back to the dashboard, then return to the task. The duplicate selection set will no longer be listed.

System Administration module | Tools: New Year Setup > Update Disbursement Rule Settings

The Update Disbursement Rule Settings task sometimes displays an empty list with no disbursement rules available to select.

Navigate to Disbursement Rules within the Import/Export module and then back to New Year Setup; the list will then populate.

System Administration module | Tools: New Year Setup > Finalizing the process

After selecting the Finalize button for new year setup, the process times out and does not complete successfully.

Use the browser Refresh option to reload the page and then initiate the process again.

System Administration module | Tools: Selection Sets > NSLDS Inform Create Date field not returning correct results

Also impacts: Advanced Search

Inform Create Date (NSLDS.InformCreateDate) field is not returning correct results in advanced searches and selection sets.

N/A

System Administration module | Tools: Selection Sets

Also impacts: Requirement association

When building a selection that contains a greater than (>) or less than (<) comparison, the selection set cannot be used to assign requirements to the students in the selection set.

If possible, build the selection set without a greater than or less than comparison.